When you rely on sales for the success of your business, you want to do everything you can to keep your customers happy. What’s the best way to do that? The key to happy customers is actually happy employees. When your call center employees enjoy their work, they do a better job of keeping customers happy and satisfied. Here’s everything you need to know about making your employees happy in order to keep customers happy.
Make Work Fun
Everyone likes having a little fun at work. This helps the day go by faster and helps you feel a sense of joy while working, which can improve your job satisfaction. Encourage your employees to have fun and build in little ways for them to enjoy work without decreasing productivity. Give your employees a coffee or soda every Friday afternoon. Tell your team to decorate their workspaces and show off their personalities.
Start an office softball team and set up games. Your employees will enjoy having something fun organized for them, and being active as a group will help build relationships. Activities like this can be especially important for those who work in a sales force call center since your employees are often very focused and can spend hours at their desks. Even if your team works remotely, you can still create digital opportunities for fun, like sending a weekly meme or hosting online trivia. Give your employees an extra reason to appreciate their work environment by making it a little more fun.
Provide Excellent Tools
As a company, you should always be growing and changing. Utilizing new tools will help keep your business up to date and will help your employees do their jobs more effectively. An excellent tool like free ringless voicemail helps improve your company. With ringless voicemail, your employees don’t spend time waiting for the phone to ring or need to bother customers with a phone call. This saves your company time and money while also providing customers with a great experience.
With new technology and tools, your employees will perform better and feel confident in their work. Your customers will also love the updates you continually make and enjoy the side effects of your team’s increased performances. When you run a call center, every new tool helps, so work with your employees to find the best ones for your business.
Recognize and Appreciate Employees
When you work the same job day in and day out, you can start to feel rundown. This is especially true for those who work in call centers, an industry that has a distressingly high turnover rate. If you frequently fail to recognize and appreciate your employees, they might begin to wonder why they’re working for you in the first place. This feeling can negatively affect how they interact with customers and even cause employees to quit. There are a few easy ways to help your employees feel appreciated while still encouraging productivity.
Give your employees reports at the end of each week that outline their successes. This could be something as simple as a sticky note or email that says, “Huge sales this week – great job!” A little recognition goes a long way and helps employees feel valued. You can also implement a peer recognition program and encourage your team members to recognize each other. This helps build connections and improves everyone’s feelings about the workplace (whether it’s a physical or digital place). Don’t become too overwhelmed by the idea of recognizing your employees. You don’t need to throw them a weekly party—just provide them with small moments of appreciation and watch the incredible impact on their work.
If you want to make all your customers happy, start with your call center employees. Increase feelings of confidence and fun, and your team will excel daily.
